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Get In Touch
Get in touch with the Occuin team. Multiple channels for general inquiries, support, and safety concerns.
Fill out the form below and we'll respond as quickly as possible.
Quick Response
Our dedicated support team reviews incoming requests around the clock.
Expert Help
Direct assistance with verification, shop onboarding, and transactions.
FAQ
Find quick answers to common questions
Use the flag icon on any listing or profile page. Your report goes directly to our trust & safety team and is reviewed by severity. We take all reports seriously and will investigate promptly.
You can check our service status and incident history on our dedicated status page. Follow it to get real-time updates on any platform issues and scheduled maintenance.
Reach out to our support team using the "Support" channel. Include details about your issue and any relevant screenshots. We'll help you resolve it quickly and restore access if needed.
You can start listing animals immediately after signing up. To create a shop storefront, visit your dashboard and set it up. Our support team can guide you through the entire process.
You can reach us through multiple channels: email (support or general inquiries), phone support, or by using the contact form on this page. Choose the method that works best for you.
We aim to respond to all inquiries within 24 hours. For urgent matters, please use the phone support option or mark your message as high priority in the contact form.